Springboard worked with the NCAA to develop five core organizational competencies that articulated important capabilities and expectations for employees across the organization.

We then helped move those competencies from a framework on paper into practical application. The competencies were integrated across multiple aspects of the employee experience, including recruiting, professional development, career planning, performance management, and promotion, creating stronger connections between what the organization expected from its people and how employees were developed and supported.

The work also provided a foundation for learning and leadership development. By establishing a common language around the capabilities employees needed, the NCAA could more intentionally connect development opportunities to organizational expectations and provide employees with greater clarity about the skills and behaviors important to their continued growth.