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Advancing Higher Education

Building a university strategy through broad campus and community engagement

SECTOR

Higher education

SERVICE

Strategic Planning, Employee and Stakeholder Engagement, Team, Meeting, and Retreat Facilitation

FORMAT

In person

The situation

Montana State University set out to develop a university-wide strategic plan for a campus serving approximately 16,000 students. For the plan to provide meaningful direction, the University wanted a process that reached well beyond senior leadership and incorporated perspectives from across the institution and the broader community.


The planning process also needed to support MSU's accreditation requirements by demonstrating that institutional planning was ongoing, inclusive, and connected to the University's direction.

What we did

Springboard designed an engagement process that brought a wide range of voices into the development of the University's strategy. We conducted interviews and public forums involving more than 150 stakeholders across 12 different groups, including faculty, staff, students, alumni, community leaders, and University governance leaders.


Rather than simply collecting input, Springboard synthesized what we heard across those groups to identify important themes, areas of alignment, and perspectives that needed to inform the University's future direction. That work became an important foundation for the strategic planning process.


Over an eight-month period, Springboard facilitated six planning committee sessions to help translate stakeholder input into strategic direction. We also facilitated town halls to bring the emerging strategy back to the University community, creating additional opportunities for engagement and helping build understanding and support for the plan.


Throughout the process, Springboard served as an independent facilitator and thought partner, helping University leaders hear different perspectives objectively while maintaining momentum toward decisions and a clear institutional direction.

What changed

Montana State emerged with a university-wide strategic plan informed by extensive campus and community participation. The process created opportunities for stakeholders to help shape the University's future while building greater understanding and support for the resulting direction.


The work also supported the University's regional accreditation requirements by demonstrating an ongoing and inclusive approach to institutional planning. By connecting broad engagement with a disciplined planning process, MSU was able to turn diverse perspectives into a shared direction for the institution.

Having a set of external eyes and ears is helpful for hearing our input more objectively and helping us to approach the process from a fresh perspective.

Vice President of Planning and Analysis, Montana State University

THE SERVICE BEHIND THIS WORK

Strategic Planning

Part of Building Sustainable Organizations.

A RELATED STORY

Northern Arizona University: planning across departments

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