One of the most significant engagements in the partnership was the development of the Amputee Coalition's 2024–2029 Strategic Plan. Rather than beginning with another extensive discovery process, Springboard synthesized the substantial stakeholder research the Coalition had already collected through surveys, community reports, and grant-related studies. We used that existing knowledge as the foundation for planning, respecting the work that had already been done while helping leadership translate it into strategic direction.

Springboard facilitated the leadership team's work to establish Education, Advocacy, and Support as the three organizational pillars of the plan. Through collaborative planning sessions, the team developed outcomes and strategies for each pillar and identified six organizational goals supported by measurable 12-month actions. Board feedback and staff-wide input were incorporated into the process to build broader understanding and ownership of the plan.

We also focused on what would happen after the plan was completed. Springboard introduced practical tools including a Goal Planning Sheet, Strategic Planning Scorecard, and Strategy Screen to help leaders monitor progress, maintain accountability, and evaluate emerging opportunities against established priorities.

Supporting Leaders and Teams Through Change

As the organization experienced leadership transitions, Springboard's role expanded beyond strategy. Because we already understood the Coalition's mission, people, history, and strategic direction, we were able to provide continuity while tailoring our work to the needs of different leaders and teams.

Springboard worked with senior leaders through leadership development and group coaching tied directly to situations they were navigating in their work. This included recurring coaching sessions collaboratively designed around areas where leaders needed support, along with DiSC assessments and a team profile to strengthen understanding of team dynamics.

Additional leadership development work focused on establishing team purpose and norms, defining guiding principles and expected behaviors, and coaching the leadership team through its regular meetings.

Springboard has also provided individual executive coaching and facilitated leadership retreats at important points in the Coalition's evolution, creating space for leaders to address immediate priorities while strengthening how they worked together.

Strengthening Board Governance

Our work has also extended to the Board, particularly as leadership changes created new opportunities to clarify how the Board, CEO, and senior staff work together.

Springboard conducted individual interviews with Board members and senior staff to understand different perspectives, identify areas of alignment, and surface differences in expectations. We used those insights to design a Board development session focused on strengthening communication, clarifying roles and responsibilities, examining how the Board works with and supports the CEO and staff, and co-creating a Board Charter establishing clearer behavioral norms and healthy governance practices.